This qualification is ideal for people who have the scope to bring about permanent
improvements in service delivery that benefit their organisation and its customers. These people don't necessarily have to be in a role where they're directly responsible for people.
It's suitable for learners aged 18 and above.
| Type:
|
|
QCF |
| Level: |
|
Level 4 |
| Minimum
entry age: |
|
18 |
| Course
start dates:
|
|
Feb 2012, Mar 2012, Jun 2012,
Sept 2012 |
| Course
duration:
|
|
1 Year |
| Days of
study: |
|
2 days per week |
| Course fees: |
|
See current pricelist |
| Assessment: |
|
Portfolio building, work based assessment |
(QCF is a work-based qualification, which combines academic study and part time employment.
Training and assessment is conducted mainly at the workplace in a practical way)
Course Contents:
Mandatory Units
- Demonstrate Understanding of Customer Service Management.
- Follow Organisational Rules, Legislation and External Regulations When Managing Customer Service.
ENTRY REQUIREMENTS
There are no specific recommended prior learning requirements for this qualification but learners should have ideally achieved qualifications in a related area at Level 3 or above. However this qualification can be accessed by candidates without such a qualification who have significant vocational experience ideally in a supervisory or management role.
ASSESSMENT METHODS
There are no formal examinations students need to sit and learning and achievement is assessed based on
portfolio building. The main decision will be made based on your course attendance, skills, knowledge, competence and performance in a real work environment.
General English 
